Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Each ticket you send to the client support team will be answered within less than 60 mins. All common problems shall be solved right away. However, if the assistance request you have submitted needs the assistance of a qualified admin technician, we are going to forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Expert Technical Support Service

  • We are working for you 24/7/365 to deliver guidance and tech support as well as to assist you with any trouble that you might encounter while you are managing your virtual server. We’re able to assist you with all installed in advance packages, plus your OS, server admin panel (dependent upon the VPS type) and the Website Control Panel produced completely by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Website Control Panel that is available free–of–charge with your VPS offers a built–in articles base. One can find an array of in–depth how to content articles and a selection of step by step video courses that present all the standard website managing jobs. You can obtain them by clicking on the Help or Video buttons in the right part of each Control Panel section.