A Sixty–Minute Response Time Guarantee
Each support request you send to us will be replied to within maximum one hour. In case your support ticket or e–mail needs additional assistance from a sysadmin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you order the Optional Admin Services package, any of the server administration tasks included there will be carried out at a time of your preference.
An Outstanding Client Care Service
We will be at your disposal 24x7 to answer any enquiries that you may have regarding our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance tackling server management tasks, you can take a glance at our Optional Admin Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Intuitive Help Area
Each dedicated server includes our cost–free Website Control Panel, which sports a fully detailed knowledgebase plus a group of instructional video tutorials. Whenever you require assistance with the Website Control Panel, just click the Videos or Help buttons located in the upper right corner.