A 99.9% Server Uptime
Our cloud web hosting platform is based on a reliable, enterprise–level hardware architecture and a significantly modified Linux distro. That is why, irrespective of what your web site is, or how many site visitors you’ve got, or even in case there’s a distributed denial–of–service attack, our machines will remain up and your websites will remain online.
All Linux cloud web hosting service plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on first–class hardware parts provided by Juniper. Besides, on every router, we have put a firewall with an intricate algorithm to be able to sift all fishy requests.
As a result, in each of our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lessen all possible risks with our cloud hosting packages and irrespective of the fact that our company provides first–class customer support, there are occasions when the client simply isn’t happy with what we have to offer. Or he needs to move to a more powerful web hosting solution, such as a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not completely pleased, you will get a reimbursement.
24/7 Technical Support
We have mindfully hand–picked each member of our 24x7 support team to make certain that we can offer you the very best customer care service that you can get. Each one of our support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they are available 24–7 – you can reach them at any time and they will reply to you as quickly as possible.
Their average response time is well under 20 minutes, whilst with many other web hosting suppliers you need to wait for days. And we also offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in less than sixty minutes.