24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting service feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services well before you make an order or you're an existing client and you have any kind of question or some problem, you are able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any matters that require additional time to research and resolve. In contrast to many other web hosting service providers, our trouble tickets feature a warranted maximum response time of only one hour, thus no matter what the trouble is, it'll be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we provide come with 24/7 customer and technical support, therefore whatever the issue you have, you'll be able to contact us and we'll help you quickly. Our guaranteed reply time for each email message or ticket that you open from your Hepsia web hosting Control Panel is just one hour; the actual reply time rarely exceeds 20 minutes. In addition, we provide phone support with several local numbers around the world as well as a live chat, so you'll be able to contact us and find additional info about our solutions even if you do not have an account yet. We can assist you with any question or an issue you may have - payment methods, package specs, e-mail setup, hosting account settings, and so on. If you employ our services, you will never experience a situation where you need to wait for a few days to get an issue resolved like you will have to do with a lot of other suppliers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS hosting service, you will not ever have to wait for more than 1 hour to get assistance for any type of issue that you could have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets which you open through your billing Control Panel or email messages which you send to our technical support team. We have local phone numbers in several countries globally plus a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various methods of communication, so whatever your question or problem is, there will always be someone to help you out promptly. In the event that you need help with third-party software, which you cannot set up or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer come with 24/7 support via numerous means of communication and with a 1-hour maximum reply time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have internationally or you can use our live chat support and consult with a live agent. For entirely technical difficulties which require some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail, because these channels are more appropriate to track a particular matter. The reply time for them rarely is more than 30 minutes, so you can forget about waiting for an entire day to receive support. The support service is available for any server-related matters, including the pre-installed software. If you need help with third-party apps, you can consider adding the Managed Services upgrade that we offer for all of the plans.