Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting service come bundled with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in one location – invoices, web files, emails, trouble tickets, etc., avoiding the necessity to use different admin dashboards. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without the need to log out of your Control Panel. During the process, you can pick a category and our system will offer you a variety of informative articles, which will give you more information and which may help you resolve any given issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, which suggests that you will not need a different platform to contact our tech support team – you can do that on the spot the moment you encounter a predicament. Posting a new ticket takes several mouse clicks and finding an older one is just as simple. With our clever search box, you can swiftly track down any ticket that you have already opened. You can submit a ticket at any moment in time since our tech support staff representatives are at your service day and night and respond in no more than 60 minutes, although it rarely takes this much to receive an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about having to use 2 or more platforms to fix a simple issue.