Should you ever face a problem with your site and be unable to tackle it on your own, ask the hosting provider’s support staff to help you get the website back online. A fast resolution would be best, but many hosting companies respond within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if your problem can be easily fixed, your website may not function correctly or it may not be available at all for a long period of time, so you may lose potential clients as it is very unlikely that anybody would ever come back to a faulty website. This is why, you should make sure not only that you can reach your hosting company, but also that they can respond and help you in a well-timed manner. If a web app update doesn’t proceed smoothly or you erase something incidentally, for example, the website must be restored swiftly so as to prevent extended downtime.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using one of our Linux cloud web hosting service and you have a query or run into a certain complication, you can get in touch with us 24/7/365 by posting a technical support ticket or by writing an e-mail and we will make certain that you receive a reply in no more than sixty minutes. In case the issue can be sorted out, we will do it before we respond to you, whereas in case there’s something that you have to do on your end, we will provide you with all the required information – what settings to check, what workable solutions to try, etc. Typically, you’ll get a response within thirty minutes max, which implies that waiting around for hours and hours or even for more than one day to receive help is something inconceivable. Our one-hour response time guarantee applies to any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know precisely how crucial it is to obtain swift support, we guarantee that you won’t ever need to wait around for more than sixty minutes to receive a response to any trouble ticket that you post via your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any issue irrespective of its nature – general, billing or technical. What is more, our tech and customer support team is working 24 hours a day, which is the reason why even in case you open a ticket during holidays, you’ll always obtain a lightning-fast reply, which will include the answer to an inquiry, the solution to a complication or the details necessary to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never have to waste a whole day awaiting a reply like you would with lots of other web hosting companies.