Although this isn't the most importantaspect in order to identify a reliable cloud web hosting provider from a bad one or a reseller from a real supplier, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you can get in touch with somebody when you need support. The phone support for hosting services may range from standard to professional, which means that the issues which can be resolved through a call vary depending on the particular company. In most cases, these matters are simpler and include billing or 1st level technical issues because more difficult tasks often require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Nevertheless, the option to phone call your service provider will save you lots of time and efforts for the multitude of small things that will eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

Since we have live phone support 14 hours per day, you will be able to get in touch with us and speak with our customer support representatives to get more info about any of the Linux cloud web hosting service that we supply and ensure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on 3 different continents so you are able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you can phone us about general and billing issues, or even about some technical issues. In case the situation is strictly technical or it requires longer time to investigate, you should use our ticketing system, that will allow both you and our technical support team to keep track of the information provided by both sides.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you wonder which plan will be suitable for your web sites, you would like to find out more about the plan's specifications or you'd like to have any other info about our solutions, you'll be able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. If you currently have an account, you will be able to get in touch with us about general and sales issues, although we're often able to assist with numerous technical issues as well. For strictly technical troubles you'll need to use our built-in ticketing system where the correspondence between you and our tech support team will be in one place, which is the best option when the trouble needs longer time to be solved or it has to be escalated to our system administrators.